Our website is currently being blocked by AT&T, who do we contact at AT&T to have the block removed?
I am not an AT&T customer, but we have narrowed down the issue to only users that are currently subscribed to AT&T internet. We have checked all of the blacklist sites and can confirm that our website is not listed on any of them. When our users turn off their AT&T Website security the site loads fine. This has been confirmed with multiple users in different states being able to replicate. Is their a specific number or email address we can send a request to for them to verify our site?
update - I have called the AT&T main line 800-288-2020 to try and resolve the issue. So far this is how the call has gone
- First rep heard me out and said it was a tech support issue and transferred me
- Second rep from tech support heard me out and said it was a separate department and transferred me
- Third rep heard me out and has said they previously connected me to the wrong tech support dept and transferred me back to tech support
- Fourth rep heard me out and said that she was actually billing also and wouldnt be able to help.
After about 45 minutes on the phone I was no closer than when I started and requested that they please find the right department and then call me back. Based off the customer service I received so far I do not have much hope on that happening.
Hopefully someone on the forum has had better luck or can provide more guidance.