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Stuck4sure's profile

Contributor

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1 Message

Tue, Jul 15, 2014 4:39 PM

Older Attachments will not download or print, though I can "preview" them. PLease HELP!

I am a real estate agent. When I go to a few emails with attachments that are a couple of months old, it will only let me preview them. I can not download or email them. I can not even forward the email. Are they too old, too big? Have I used too much available memory? I really need to print these attachments. Please help and thanks in advance.

ATTDmitriyCM

Community Manager

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10.2K Messages

8 years ago

 

Hello @Stuck4sure 

 

Do you have another web browser you can try? It sounds like an odd issue, but many issues are caused by outdated browsers or plug ins, I would start there. See if there are any updates for your preferred browser, Java and Flash plug ins.

 

Thanks,

Dmitriy

ATTDmitriyCM

Community Manager

 • 

10.2K Messages

8 years ago

 

Also when you open a preview, there is a button in the upper left corner that let's you save the file, does it work for you?

 

Dmitriy

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