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lwsfuser's profile

Tutor

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4 Messages

Thursday, May 30th, 2019 8:53 PM

Not receiving mailing list emails on my sbcglobal.net email account

I've suddenly stopped receiving all newsletter/mailing list emails from Amazon. I haven't changed any settings on the Amazon side, and I don't see anything listed under my filters or blocked emails that would cause this. How can I fix this?

ATTHelp

Community Support

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207.9K Messages

4 years ago

Hello @lwsfuser
I understand the importance of getting emails and we'd love to help get your issue addressed.
Does this only happen with Amazon's mailing list or have you noticed it with others as well.
Also, have you tried any troubleshooting like unsubscribing and re-subscribing?

Please let us know.
Mihai AT&T Community Specialist

Tutor

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4 Messages

4 years ago

I've only had this problem with Amazon. No, I haven't tried unsubscribing and resubscribing -- is that the recommended fix, or is there anything I can do from the email set-up side to make sure these get through?
ATTHelp

Community Support

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207.9K Messages

4 years ago

Hello @ lwsfuser

We see that you're still having issue with your email. Don't worry we can help. Please check out this link here that will help you troubleshoot your email issues.

Please let us know if that helps.

Charles, AT&T Community Specialist

Tutor

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4 Messages

4 years ago

This didn't work for me. Unable to log into troubleshooting tool.
ATTHelp

Community Support

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207.9K Messages

4 years ago

Hello @lwsfuser,
Have you tried contacting Amazon for support on this issue?
This may be a problem on their end since it only seems to be happening with Amazon. 
Please contact them and let us know what they say.
Also, try unsubscribing and resubscribing and see if that helps.

Mihai AT&T Community Specialist

Tutor

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4 Messages

4 years ago

No, it definitely wasn't on their end. This problem isn't solved.

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