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New Member

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2 Messages

Wednesday, August 26th, 2020 4:44 PM

NOT RECEIVING CERTAIN EMAILS EVEN WHEN I HAVE ADDED THEM TO THE SAFE SENDER LIST

I HAVE A CERTAIN COMPANY THAT SENDS ME EMAILS AND I NEVER RECEIVE THEM..I CHECKED BULK AND JUNK FOLDERS ETC AND THEY ARE NOT ARRIVING AT ALL.  I HAVE ADDED THEIR DOMAIN AND THEIR INDIVIDUAL EMAIL ADDRESSES TO THE SAFE SENDER LIST IN OUTLOOK (OUTLOOK 2016) AND IT IS STILL NOT WORKING.    WHERE CAN I GET THEIR ADDRESSES HARD CODED SO THAT AT&T STOPS BLOCKING THEIR MESSAGES FROM GETTING THROUGH.  HUNDREDS OF OTHER CUSTOMERS SEND EMAILS TO ME JUST FINE TO MY  @sbcglobal.net EMAIL ADDRESS.  THEIR EMAILS ARE NOT SUSPICIOUS AT ALL ETC...THEY ARE A LEGIT BUSINESS.  

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.7K Messages

2 years ago

@dquisenb

 

To add a sender to the safe sender list in Outlook, the process is as follows:

 

  1. On the Ribbon , from the Home tab, in the Delete group, select Junk .
  2. From the drop-down list, select Junk E-mail Options .
  3. Select the Safe Senders tab.
  4. Click Add .
  5. In the Add address or domain dialog box, type an email address or domain.
  6. Click OK .
  7. Click Apply (above the Apply option will be checkbox options to trust email from your contacts as well as auto add people you e-mail to the safe senders list.

Again, should you come to any conclusion that the company in question is being "blocked" specific to AT&T email addresses, that company can reach us through the info provided to clear that up.

 

Chad, AT&T Community Specialist. 

ATTHelp

Community Support

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207.7K Messages

2 years ago

Hello @dquisenb

 

Not receiving e-mails can certainly be frustrating and be assured, we will do our best to assist with a solution. 

 

Through our Community Forum support, we don't have any way to confirm if the company in question would be on a block list. In cases like this, if you have checked all confirmed settings with no resolution, what you will need to do is e-mail or reach out to the company and refer them to Get AT&T email postmaster help

 

On that page, there is a "contact" option for scenarios regarding e-mail block list. Explain that you're not receiving e-mail communications from them and they should have internal sources to reach out through the communication provided so that the issue can be resolved. 

 

Chad, AT&T Community Forum. 

New Member

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2 Messages

2 years ago

Hi and thank you.  It is not something on their side.  I had them email to 2 other email service accounts (non ATT) and they came through fine. The issue is that those other accounts are not my main email account for work...my ATT account is so I have to constantly look into these other accounts which is not efficient.

 

Where can I add their domain to a safe sender list inside my ATT email account?  I have done it in Outlook but the email is not even reaching email.  It is getting stuck/blocked by ATT. 

 

Thank You

 

 

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