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MC2022's profile

New Member

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8 Messages

Wed, Aug 17, 2022 6:03 PM

Not Receiveing Verification Code

Appreciate AT&T finally addressing this issue however, are you aware that you cannot enter the word, "Help" into the field for verification code?  It only lets you enter a numeric value therefore, this is listed as the most common contritubing factor in clients not receiving Verification Codes yet the solution is not even a viable option.

Why is it s difficult only with AT&T?  Just mind boggling

JefferMC

ACE - Expert

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29.9K Messages

2 m مضت

HELP is not a verification code.

New Member

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8 Messages

2 m مضت

Yet that was a solution to the problem as suggested by the AT&T Administrator in response to the numerous postings about not receiving a Verification Code

tonydi

ACE - Guru

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7.5K Messages

2 m مضت

If you're referring to a comment from ATTCommunityTeam today it's not saying that Help is the verification code.

A customer has inadvertently opted out of receiving the codes (most common) - To resolve this issue, simply send the word "Help" to the code you are wanting to receive from. 

New Member

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8 Messages

2 m مضت

Thanks for the response however, I am not sure I understand the directive.   Where are we supposed to send the word, "Help".  

Simly send the word "Help" to the code you are wanting to receive from doesn't quite make any sense 

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