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JovanyHickle's profile

3 Messages

Thursday, February 22nd, 2024 8:28 AM

No internet connection

I have been using this internet connection for a long day. But friends, now when I am trying to open Chrome, I am unable to access any internet connection. Strangely, it shows that my PC is connected. I have no idea what could be the issue. Does anyone have any idea about how to solve it?

Community Support

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231.4K Messages

2 months ago

Hi @JovanyHickle! Thank you for reaching out to us. We understand that you're facing issue the internet connection. We hear you, and are happy to assist you.

 

We recommend that you try restarting your gateway or modem manually

  • Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  • Wait 20 seconds.
  • Put the internal battery back in if you have one. 
  • Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  • Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

Use Smart Home Manager to restart your gateway:

  1. Sign in to Smart Home Manager and select Network.
  2. Scroll to and select Home Network Hardware.
  3. Select Wi-Fi Gateway and then Restart.
  4. Select Restart again.

FYI: These gateways are compatible with Smart Home Manager: 

  • BGW320, BGW210.
  • NVG589, NVG599.
  • Pace 5031NV, Pace 5168, Pace 5268AC.
  • 2Wire 3600HGV, 2Wire 3801HGV, 2Wire 3800HGV-B.

Also, please try optimizing your internet connection, this will help boosting your internet speed.

 

You can also prioritize one of the connected device. For the steps please visit our article about use Smart Home Manager to control your devices.

 

Let us know how it goes.

For further assistance we're here to assist you.

 

Thank you.

Maria, AT&T Community Specialist.

3 Messages

2 months ago

Thanks for the ATT support. But I understand for what reason the internet connection stopped in the Chrome. This article helped to resolved it. Actually the network access was disabled in the Chrome.

I understand this when I see the internet was simply running in another browser. So I guess and searched on Google. Anyway thanks once again.

(edited)

Community Support

 • 

231.4K Messages

2 months ago

Hi JovanyHickle,

 

Hope you're doing good. We are glad to know that the issue has been resolved, and you were able to identify the issue and its cause.

 

If you need any further assistance, please feel free to reach out to us. Have a good day!

 

Thank you.

 

Emma, AT&T Community Specialist.

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