We are aware of an outage currently impacting our Mobility users and are working to resolve it ASAP. For the latest info please visit our Service Outage Information page.
We apologize for this incovenience.
Protect yourself online
RBBell's profile

Contributor

 • 

3 Messages

Wednesday, October 30th, 2019 3:14 AM

Need to shut down hacked sbcglobal email account

I can not shut down my hacked sbcglobal email account. So frustrating - I can't get through to anyone in customer service who knows how to help me!

Accepted Solution

Official Solution

Expert

 • 

15K Messages

4 years ago

Why don't you fix it instead?

 

Here's my standard list of things to do if you suspect someone actually got into your webmail account.

 

  • Change your password and security questions. The link I supplied allows you to change the password three ways; using your security questions, using your recovery email address, or by snail mail.
  • Log into your webmail through start.att.net and click the settings gear->more settings. In there you will see a number of commands on the left. The ones that need checking are Mailboxes, Filters, and Security and Privacy.
  • Mailboxes. Click that and choose an account in the Mailbox list to bring up that account's settings panel on the right. Check the name and reply-to address and see if it is suspicious. Blank it out if you don't want that set. Check the forwarding setting and make sure it is blank or what you want. Check the other settings there as well. When you are done click the Save button at the bottom to update that account's settings.
  • Filters. Look for suspicious filters and subtle filter names like '.' (a dot) or ':'. Remove them and click the Save button.
  • Security and privacy. Make sure no addresses are defined who's email you don't want blocked. Click Save to update those settings.
  • Contacts list.  While it doesn't affect the running of the webmail it's still good to check to see if everything you expect is there.  If you contacts are gone you may be able to restore them clicking on the Contacts Actions in the toolbar and selecting "Restore from backup..."

Contributor

 • 

3 Messages

4 years ago

I did complete those steps. However, I still want to shut it down as I’ve found the hacker has used this email address to access other accounts and I just don’t want it enabled any longer.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.