AT&T Community Forums

Need to Delete Sub-Account

I have seen some posts which say sub-accounts cannot be deleted, that they need to be disabled for 90 days before they are auto-deleted (which is kinda silly). Other posts I have seen seemed to indicate that a sub-account can be deleted, there are actual steps to do so, but I cannot follow those steps as I don't seem to have the functionality described in those posts. I understand AT&T may wish to give customers time to change their minds but 90 days seems WAY overboard. My question: is there or is there not a way to delete a sub-account which you know 100% will no longer be used? If there is, it i snot obvious. Thanks much!

Responses

ATTHelp

Community Support

•

221.3K Messages

1 year ago

We're happy to provide some clarity about removing your subaccount, @TXNutz!

At this time, there is no way to manually delete a subaccount. Once it has been disabled and inactive for 90 days, it will be automatically deleted.

If you haven't already, you can disable your subaccount by following these steps:

Go to your myAT&T Profile on a computer or tablet.
Choose Account users.
If you have more than one account, choose the account you want to manage from the dropdown.
Select Manage subaccount users.
Next to the subaccount that you want to change, select Disable. You can also enable a disabled subaccount.

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

Lacey, AT&T Community Specialist

0

TXNutz

Need to Delete Sub-Account

ATTHelp

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