Need help finding an ATT person to resync my email ID for bellsouth.net
Months ago I finally talked to someone at ATT who knew how to fix my problem. I can log on to my email on a web browser via currently.com which goes to mail.yahoo.com. I can see my email in the preview pane but when I select an email it won't load. I get the swirly blue circle. This happens often but resolves within a short timeframe. Sometimes it won't. I was told when I call ATT I should ask to have someone resync my email address. The problem is it is IMPOSSIBLE to find someone who knows what to do. I have been on the phone for over 2 hours, talked to 7 different people and am now on hold (hold time approx. 20 min!). I use Chrome. I have cleared my cache/cookies, tried an incognito page and tried Safari. I can get my email on the iphone mail app and the yahoo app on my phone. The 5th guy I talked to at ATT today told me to download Thunderbird. I did, entered my email and password and I get a fault saying it cannot connect to the server. I have a legacy account ending in bellsouth.net. I AM BEYOND FRUSTRATED!!!