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tcrissman's profile

Tutor

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7 Messages

Tue, Jun 28, 2022 4:08 PM

MyATT app - my numbersync fraud

I do not have ATT phone service but do have DSL internet.  While checking outage information for internet using the MyATT phone app (iphone), I noticed that my numbersync was populated with a person's name I don't know and telephone number.  I found that if I log out of the app and log back in, the name and number changes.  This is occurring and both my wife's phone and mine.  I'm thinking hackers are using this to spoof caller ID's using our cell numbers.  I have screen shots of at least 3 different fraudulent names/numbers, populating the my numbersync data.  I, nor my wife have ever used numbersync.  ATT has been difficult to work with in reporting and resolving this issue. Support passed my wife around and each time disconnected during a long wait time (sound familiar?).

Anyone have a solution for removing the fake numbersync accounts/numbers?

ATTHelp

Community Support

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204K Messages

5 months ago

Let us help you get assistance with this NumberSync discrepancy, tcrissman.

 

We recommend that you report this to our Fraud department at 888-471-4576. You can learn more about the process of reporting an unauthorized account change from our online guide. If you need help with anything else, don't hesitate to reach back out!

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

Tutor

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7 Messages

5 months ago

Thank you. Will place another call and report back.

Tutor

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7 Messages

5 months ago

6/29/22…wife called fraud number and reached a very rude woman who would not give her name.  Situation explained and wife was transferred and held for 10 minutes…a person answered and then there was 2 minutes of dead air….so my wife gave up.  I have already reported to FTC and FCC is next.  Why would anyone use ATT?  I’ve read countless reports of similar experiences.  BEWARE !

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