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4 Messages

Fri, Jan 21, 2022 11:54 PM

My .xyz domain is getting blocked by ATT

I’ve received multiple reports from customers that my blog domain (www.Wysr.xyz) is blocked by ATTs security features. How do I get it unblocked?

ATTHelp

Community Support

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189.5K Messages

4 m مضت

Hi there, Camarmstr! We would love to point you in the right direction to get this completed. 

 

 When it comes to hosted websites, you would need to report this to your domain host. You will need to get the errors that your users/customers are getting and your domain tech support should be able to help. The only thing that we do here is, refer you to the abuse team, but since this not an email concern, but a domain, the concern is from the websites end. You can consult MX Toolbox, which has a variety of features including a Blacklist check to make sure that the domain has not been blacklisted. 

 

If you have any further questions, that we can answer, please reach back out here. 

 

Thank you for using the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist

New Member

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4 Messages

4 m مضت

It’s explicitly getting flagged by att security. How is my Hosting service going to help with that?

JefferMC

ACE - Expert

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28.4K Messages

4 m مضت

By asking AT&T to not block your site?  Your hosting service probably has more standing with AT&T than do you.

tonydi

ACE - Guru

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4.2K Messages

4 m مضت

🙄 Ignore that, it's not going to help.  Man, looking back through the posts on this forum it's absolutely incredible all the stupid stuff the ATTHelp people have suggested when this comes up.  But not even one that gives a contact to the dept that can fix this, however.

I did find a post that seems to indicate that they're blocking many (most, all?) .xyz sites.  That wouldn't surprise me in the least.

I don't use the Security app but I wonder if there's a way to whitelist a site built into it.  (Ok, that was silly, why would they actually put something useful and necessary in there?)

Short of asking your customers to turn off the app and not having any hope of ATTHelp suddenly becoming, uh, helpful, I'd say push it to the top.

The current best way (THE best way is broken) to do this is to fill out the form HERE.

Someone from the Executive Care team should contact you directly and you can make your case.  It's not clear how long it takes to get a call back but be prepared to take a call from a number you don't recognize.  The method that's broken used to get results in 24 hrs, but I suspect that will be a bit longer using this second best method.

Good luck and please come back and update the thread with your results.

New Member

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4 Messages

4 m مضت

Thanks for the tip, Tonydi. I’ll try that and get back to you. I found that post as well and it’s pretty wild if they’d blanket ban the whole .xyz domain

(edited)

JefferMC

ACE - Expert

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28.4K Messages

4 m مضت

I'm relatively sure AT&T blocks on IP, not on domain name.  Thus the correlation with the .xyz TLD is not evidence of causation.  Thus, it's the IP getting blocked, a hosting company owns the IP and the hosting company really ought to go to bat with AT&T for its customers.

New Member

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4 Messages

4 m مضت

Hi JefferMC, appreciate you walking through that and it does make sense. I’m just concerned that it might not be the solution since I’m having the exact issue as this thread here. Same error message and bandaid (turning off att security) that “fixes” it.

https://forums.att.com/conversations/att-internet-email-security/cant-access-xyz-websites-unless-turn-off-att-internet-security/61732285653fa416ca5b867c

(edited)

JefferMC

ACE - Expert

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28.4K Messages

4 m مضت

There's ample evidence that AT&T is blocking some traffic when their Internet Security feature is on.  That's what the Internet Security feature is designed to do: block traffic.

I can find no official published route for a web site owner to appeal the decision of AT&T to block traffic to their site.   The only recourse that I've seen mentioned is to post in the Business Forums.

A web hosting company has hundreds and thousands of such sites, many sharing a single IP, and should be working with AT&T to identify and shutter bad-actors and to assist in cleaning up issues for legitimate sites that have been tarred with a too-wide-brush when a bad-actor sets off a block.  They own the IPs that AT&T has decided to block.  it is within your purview to move your site to another web host that maybe doesn't have this issue, thus they should help you.  I'd point that out to them.

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