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jeffkimberly's profile



1 Message

Wednesday, December 20th, 2017 7:56 PM

My email, AT&T account and my DirectTV account

I am not recognizied by my email account, myATT account, nor my DirecTV account.

Unable to log into any of them.


Community Support


232.1K Messages

6 years ago

Hello @jeffkimberly,

Having access to these accounts is definitely important, and I’d like to have this opportunity to help you get this problem resolved!

May I know if you receive any error messages when entering your account credentials? Resetting your password is an effective way to re-gain access. Please click here for step-by-step instructions.

If you need additional assistance, don’t hesitate to send us a private message to @ATTCares with more details. Within the message, make sure to include your full name, account number, contact number and a convenient time to reach you.

Thank you for reaching out and have a wonderful day!

Anabel, AT&T Community Specialist

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