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brandonce's profile

Contributor

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1 Message

Sun, Nov 26, 2017 12:08 AM

My account has been suspended

After my Account has been hacked and spammers sent a ton of emails i changed my password asap and now i can not get into my email account because it says 

AT&T Yahoo! services suspended
You no longer have access to your AT&T Yahoo! account *** because your AT&T Yahoo! Internet services have been suspended. If you want to continue using your AT&T Yahoo! ID ***, please call AT&T Customer Service to reactivate your AT&T Yahoo! service.
To reactivate AT&T Yahoo! Dial, call 1-866-SBC-DIAL (1-866-722-3425).
To reactivate AT&T Yahoo! DSL, call 1-877-SBC-DSL5 (1-877-722-3755).
In case you forget your password, Yahoo! will help you. Take note of your Security Question, alternate email, date of birth and zip code. These fields will help you reset your password if you ever forget it.

I have been on the phone with AT&T for over 5 hours and none of them can do anything because it is a free email account. That email account is linked with all my banking and other things that I now do not have access to. I need that email back how does this get resolved?

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

ATTHelp

Community Support

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200.4K Messages

5 y مضت

brandonce, I am sorry to hear about the issues you are having with your email. This is not something we like to hear. I'd like to investigate for you, please send me a private message by clicking HERE. In the message, please include your account number, a good contact number, and I would be happy to take a look at the account.


Thank you,
Dan G., AT&T Community Specialist

Contributor

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2 Messages

4 y مضت

I am also having the same exact issue, I am not able to get a hold of anyone to assist me! 

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