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2 Messages

Sunday, June 20th, 2021 12:54 AM

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Mcaffee Stopped Working-"Subscription ended 1865 days ago"-AT&T download link doesn't work

Mcafee stopped working with the message that: "Subscription ended 1865 days". I went to the AT&T site to re-download mcafee and the link just redirects the browser to the mcafee site. I called Mcafee & a tech logged into my computer but the same thing happened to him & he told me to contact AT&T. AT&T had me clear my cookies several times in a row but that didn't work either. I uninstalled mcaffee but it still hasn't fixed the problem. Mcafee contacted me again & though it might be a problem with AT&T verifying my subscription or a problem with the website....this is Mac OS 11.4

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite

Community Support

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232.9K Messages

3 years ago

Hi, @yorgle, we're happy to address your issue with McAfee.

 

We're currently working on a solution to the trouble customers are having with downloading McAfee.

 

Some customers have got it to download using an incognito tab and making sure they're signing in with the primary credentials for their account.

 

If you have any other questions or concerns, let us know.

 

Aminah, AT&T Community Specialist

New Member

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42 Messages

3 years ago

Could you explain further about downloading with incognito tab and signing with primary credentials to their acct?  McAfee doesn't recognize AT&T sign-in credentials when I tried it

New Member

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42 Messages

3 years ago

Nothing is working for me to download or view my acct.  Earlier today AT&T told me I could only download a total of 4 times.  Since we have had this service for many years now, I am sure I have download the 4 times.  McAfee and AT&T website says can have installed on up to 4 computers.  McAfee still says link broken, and AT&T technical support not very helpful.

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