New Member
•
2 Messages
Mcaffee Stopped Working-"Subscription ended 1865 days ago"-AT&T download link doesn't work
Mcafee stopped working with the message that: "Subscription ended 1865 days". I went to the AT&T site to re-download mcafee and the link just redirects the browser to the mcafee site. I called Mcafee & a tech logged into my computer but the same thing happened to him & he told me to contact AT&T. AT&T had me clear my cookies several times in a row but that didn't work either. I uninstalled mcaffee but it still hasn't fixed the problem. Mcafee contacted me again & though it might be a problem with AT&T verifying my subscription or a problem with the website....this is Mac OS 11.4
ATTHelp
Community Support
•
215.5K Messages
2 years ago
Hi, @yorgle, we're happy to address your issue with McAfee.
We're currently working on a solution to the trouble customers are having with downloading McAfee.
Some customers have got it to download using an incognito tab and making sure they're signing in with the primary credentials for their account.
If you have any other questions or concerns, let us know.
Aminah, AT&T Community Specialist
0
0
dkdk105
New Member
•
42 Messages
2 years ago
Could you explain further about downloading with incognito tab and signing with primary credentials to their acct? McAfee doesn't recognize AT&T sign-in credentials when I tried it
0
dkdk105
New Member
•
42 Messages
2 years ago
Nothing is working for me to download or view my acct. Earlier today AT&T told me I could only download a total of 4 times. Since we have had this service for many years now, I am sure I have download the 4 times. McAfee and AT&T website says can have installed on up to 4 computers. McAfee still says link broken, and AT&T technical support not very helpful.
0
0