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cugsie
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Scholar

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134 Messages

Mon, Jun 27, 2022 4:02 PM

McAfee Virus Protection

I have had AT&T's McAfee Internet Virus Security for free for years.  All of a sudden, now, I am being bombarded on line with warning ads to renew for money, never ending emails and texts warning me to renew and asking for money.  Is AT&T no longer offering free McAfee Internet Virus Security?

ATTHelp

Community Support

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204K Messages

5 months ago

You don't have to pay for McAfee Virus Protection, cugsie!

 

You can install AT&T AntiVirus Plus for free. Before you do, here are some important points to know:

  • AT&T Internet or DSL customers with a connection speed of 3Mbps or higher can download AT&T AntiVirus Plus free of charge.
  • Uninstall existing security software, including current or expired security products. If you don't, you may receive "subscription expired" error messages later.
  • Install on up to four computers, either Windows, Mac, or both. If using a Windows computer, we suggest doing a pre-installation cleanup.

We hope this information helps! If you have any other questions, let us know. Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

OttoPylot

ACE - Expert

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19.2K Messages

5 months ago

@cugsie  Those are spam/phish attempts. Do not reply. I get them from time to time and I've never had MacAfee or Norton (that's the other common "renewal" notice). My email provider catches 98% of them but a few still manage to sneak thru every now and then.

tonydi

ACE - Guru

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8.5K Messages

5 months ago

There is a big scam campaign going on for the last few weeks.  Dozens of my clients are getting those notices, none of whom have or have ever had McAfee (because I would never install that junk on any machine I deliver).

To make sure that's what it is, open the McAfee control panel on your computer and see if there's anything in there talking about renewal.  I'm betting not.

cugsie

Scholar

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134 Messages

5 months ago

How do I get rid of all these computer adds for McAfee Renewal and now Norton?  Also my emails and texts that I am being bombarded with?

tonydi

ACE - Guru

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8.5K Messages

5 months ago

You can't.  Spammers are really good at avoiding any sort of filters us customers have access to.  And right now it appears that some Yahoo/AT&T users aren't even getting the basic spam filtering that Yahoo provides.

ATTHelp

Community Support

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204K Messages

5 months ago

Learn how to avoid unwanted ads from our article on Spam Awareness and Education, cugsie. Visit the sections titled Spam Email and Spam SMS/MMS.

 

If you need help with anything else, let us know.

 

Aminah, AT&T Community Specialist

tonydi

ACE - Guru

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8.5K Messages

5 months ago

Such useless info in that article, none of which applies to these McAfee/Norton emails....

  • Filter out potential spam or push it to a separate folder in your email.  CAN'T Filter these, no common field to target
  • Only share your email address with someone you know, and when you know how they will use it.  No user shared their email with these scammers
  • Opt out of marketing messages when registering with a new site.  Didn't come from any new site, so no way to opt out.
  • Ignore spam email, even if it offers to unsubscribe you. A reply lets the spammer know your address is active.  Ignoring it doesn't reduce the spam but that's really all you can do
  • Never click a web link listed within a spam email.  No user clicked a link to get these scam emails.
  • Disregard sites that promise to remove your name from spam lists. They are likely address collectors.  No user tried to do that and caused these scam emails to arrive.
  • If you post your email address in a public place, add a character to change it slightly. This could be as simple as inserting a number before the @ symbol. This will protect your true email address from crooks using computer programs to search for email addresses.  Scammers/Spammers don't need to harvest email addresses in this way any more.

(edited)

cugsie

Scholar

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134 Messages

5 months ago

I solved my own problem.  Used the End task option no more fake mcafee ads.

tonydi

ACE - Guru

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8.5K Messages

5 months ago

Say what again? 🤔

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