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New Member


2 Messages

Sunday, July 11th, 2021 6:12 PM


McAfee Security Suite

I cannot download the McAfee Security Suite. It directs me to a page stating only for High Speed or DSL customers. IMpossible to get anyone at AT&T on thephone to help. Where is the correct link to download?

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite


Community Support


215.5K Messages

2 years ago

We're here to help point you in the right direction, @scmullis61!


Just to clarify, are you trying to get the AT&T Internet Security Suite powered by McAfee? 


If so, the page you are viewing about how to Install Internet Security Suite is the correct page. If you scroll down on the page to where it states Install Internet Security Suite, Step 1 will send you to the website, while Step 3 will advise you whether your internet plan allows you to you to get the suite for free, or if you need to purchase a subscription for 5$ a month. 


We're excited to help get your computer protected! Thank you for being a valued member of AT&T!


Donovan, AT&T Community Specialist


ACE - Expert


32.3K Messages

2 years ago

Hey, Donovan!

Thank you for your post.   Are you saying that if the subscriber switched to a plan that included the McAfee Internet Security, then the problem that AT&T and McAfee have been having for the past several months wouldn't interfere with the download because it's been fixed?  Because I wouldn't want anyone to waste their time trying when AT&T knows it doesn't work and McAfee knows it doesn't work.  You wouldn't want that either, would you Donovan?

@scmullis61 , in the interest of keeping customers informed, no one has been able to successfully download and install McAfee for months.  MONTHS.

[Full disclosure, you'd have to pay me to put McAfee on my systems, but if you want it, AT&T and McAfee should be providing what they advertise.]


New Member


31 Messages

2 years ago

I would expect that an AT&T Community Specialist would know by now with the abundance of posts and message strings that the inability to download the McAfee Security Suite which is supposed to be included with AT&T Internet Service is not the fault of the user. It is either AT&T or McAfee. They appear to be sitting across the table from each and pointing fingers instead of FIXING the issue. There must be hundreds of Tech support calls both to AT&T and McAfee with countless tickets open at both companies wasting untold numbers of hours with useless frustration all going NOWHERE

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