Protect yourself online

New Member


1 Message

Thursday, November 19th, 2020 10:46 PM

Login to account online

I'm trying to login to my account on my computer. Every time I do it says "Double check your ID and password and try again. Care code 201[LU100]

My id and password are correct every time I type it in

Community Support


229.5K Messages

3 years ago

We're here to help, @Cr107.



Are you logging into the app or a web browser? Are you able to log in using another device other than your computer?


We recommend:


Let us know if this helps.



Elmi, AT&T Community Specialist.


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.