
Tutor
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13 Messages
Logging into account management abroad
I travel frequently and when I am abroad, I can never login to the account management portal. It just says "oops something went wrong try clearing cookies" I have tried different browers, devices, cookie clearing, the only consistent thing seems to be that if I am abroad, I cannot login.
What is the problem here?
Constructive
Former Employee
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31.4K Messages
4 years ago
thats normal, you cant access websites or accounts outside of the us and i dont beleive theres a work around.
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au_verseuser
Tutor
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13 Messages
4 years ago
Is there a better response than this?
What if I need to make an account modification, such as add passport, or pay a bill with a stored method?
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sandblaster
ACE - Expert
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63.9K Messages
4 years ago
There may be a workaround. You may be able to login if on a VPN connection to a US based network. For wireless customers, you also have the option of calling the international support number, it’s a free call from your mobile phone.
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au_verseuser
Tutor
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13 Messages
4 years ago
Maybe I should clarify my question: Is it possible to login to my account portal while abroad?
If so, why is the error generalized as try to clear cookies and does still not work?
If not, why? It seems odd that simply logging in manage my account is not available because I travel abroad.
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sandblaster
ACE - Expert
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63.9K Messages
4 years ago
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