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coop4728's profile

Contributor

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2 Messages

Sat, Jun 6, 2015 9:31 PM

Locked out of my ATT Yahoo email account

Last night at about 9pm I attempted to access my ATT Yahoo email account.  I received a message that my password was invalid.  I have not changed my password.  When I went through the stepzs to re-set the password, the system insists on sending the reset info to my ATT Yahoo account...which I cannot access!  I have an alternate account associated with the ATT Yahoo account for back-up ...for specifically this reason...but the system will only send my user name to that account, not the password reset info.  Please help!  Like a most self-employed people my email is my connection with people and places I do business with.  I'm losing money and opportunities by being locked out of my account.

 

Here are the vitals:

  • ATT Yahoo account - ***@yahoo.com
  • Alternate account - ***@gmail.com

Please help asap.

Thanks,

John

 

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Anonymous

New Member

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25.7K Messages

7 years ago

Tech Support 800-288-2020 request password reset

New Member

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9 Messages

1 year ago

Hi I too,  have been arbitrarily locked out of my att email account.  I have had the account for over 10 years, I have several folders with family pictures, taxes and other personal info, but att just locked me since Dec 6.  I have called every day, att refuses to give me a new pw.  They will not even mail a new pw to me, even the IRS will do that, so why is att doing this now.  I have been told by multiple customers supports that there has been a breach in the system and they (customer service had been direct not to give out pw over the phone for security reasons).  Ok if that is true why didn't att send out emails telling their customers to change their pw?  I feel I'm being lied to, why I don't understand.  

New Member

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9 Messages

1 year ago

I called Tech Support on Dec 6, and they refuse to give me a new pw and will not email a new to a different email address.  They also will text or send a new pw through the US Mail system.  Tech Support is NO SUPPORT!!!  I constantly get patronized but no help.  I asked to speak to a supervisor, they refused saying that don't have a supervisor.  So don't expect help from Tech Support.   

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