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karableu's profile

New Member

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1 Message

Thu, Jun 23, 2022 3:17 PM

Lock e-mail account from password resets

I have an ATT e-mail account and it keeps getting locked with a message that two many incorrect password attempts were made.  The most recent time, the security questions were also cleared.  I want to prevent changes to the account unless someone has the password and or the passphrase.  I keep this info in a password vault.  I don't have an att phone, and the password profile page seems to indicate that it is a requirement to have one to rest the via text message.

The account should not be locked because someone who does not know the password tries logging in.  My password is sufficiently strong that even an automated attack is not getting in...

ATTHelp

Community Support

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203.5K Messages

5 months ago

We're here to assist with your email concerns, @karableu!

 

Thank you for informing us of what troubleshooting you've done on your end. Let's move this conversation into a DM so we can assist you further. Be on the lookout for a chat notification in the upper right hand portion of the page.

 

Once you are back in, we recommend changing your security questions for any situations in the future.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

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