Issues with Outlook

Hey there @SBChelp,

We understand how important it is to download emails, let's get this sorted out.

Here is information on how to troubleshoot your email.

We recommend that you check your server settings for your email. This will be the POP vs IMAP settings. This will help with the email not being able to download to the server.

Let us know how it goes after you try this.

Feel free to reach out to us for further assistance.

Thank you,

JamesR, AT&T Community Forums Specialist

The setting is correct. This happen fee days ago and we didn’t make any changes.

so you are suggesting to chsnge the setting from pop to imap ?

@SBChelp, 
Yes, try changing from POP to IMAP and let us know if your issue has been resolved.

Thank you,

JamesR, AT&T Community Forums Specialist

Making the change will it cause anything in the short term ? Can we then switch it back ?

@SBChelp, 

It won't cause anything.
You can always switch the settings back later on.

JamesR, AT&T Community Forums Specialist

The IMAP works but the POP still does not.  With IMAP you can't really load your profile.

I really need the POP to work because the yahoo email has too many emails

Hi @SBChelp,

Thank you for contacting us on AT&T Community Forums! We hear you, let's team up and, change this experience for you by setting up your email.

We recommend you to please go through this article for POP3 and IMAP email settings and setup your email server exactly as suggested to resolve. Make sure you use the right server and port settings to access your email.

We hope this helps! 

Happy to Assist!

Jennifer, AT&T Community Forum Specialist.

Yes, everything is correct.  We can send emails out but new emails are not downloading.  We are getting the same message.

We are having issues with outlook getting the sbcglobal account downloading emails however it does send out emails. Below is the message. I have also changed the password and that didn't help. - Receiving' reported error (0x80042110) : 'Your POP3 server is providing inconsistent information. The number of messages returned by the STAT command does not match the number of items returned by the UIDL or LIST commands. Contact your POP3 or Internet service provider.

Hi @SBChelp,

Thanks again for reaching out to us! We'll happily guide you get the required assistance.

As you have tried basic troubleshooting steps and the issue still persists. We have a dedicated team where you can contact them via 800.288.2020 or U-verse Technical Support (TSP) 77109 to resolve the issue.

Meanwhile, you can also go through this forum page via http://sm.att.com/758d04dc where you might find the resolution.

We hope this helps! 

Happy to Assist!

Jennifer, AT&T Community Forum Specialist.

This issue has not been resolved.