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8 Messages

Tue, Nov 17, 2020 3:26 PM


Issue with subaccounts forcing excessive re-entry of account passwords across multiple devices

I have 4 subaccounts and 4 sbcglobal subaccounts. I want to collect my email on any one of several tablets. I receive an error message saying that I have to re-enter the password. This get treated as a password reset, which it isn't, forcing me to re-enter the password twice more as a "personal password." This then throws the same error on the other tablets, forcing the same password re-entry THERE 12 more times (and shooting dozens of password reset emails at me). Then this repeats on the first tablet. How can I stop this? This happens only for the subaccounts, not the sbcglobal ones. I just want the flexibility to collect my email where I choose to.

This conversation has been merged. Please refer the main conversation:

Email Not Working - Troubleshooting Information from AT&T

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