Issue with AT&T Internet Connection - Slow Speeds and Frequent Disconnections

Hello @DaniellaRyan, we understand the importance of having your service working properly.

Lacking signal range is often the cause of an unstable internet connection. Restarting your gateway is an excellent first step as it can resolve a lot of connectivity issues.  However, there are many things that can cause your internet to slow down or even cause your Wi-Fi to lose connection:

• Check your router’s environment: plug it directly into an outlet and make sure it is at least 3-4 ft from any other electronics.
• Check the number of devices connected through our Smart Home Manager: even if the device is not actively in use, it is still taking up a portion of your internet.

We also offer an Internet Troubleshooting article to check your speed that has a few solution  to common things that can cause your internet to slow down. After checking over everything, if you still experience slow internet or Wi-Fi drops,  we can try some troubleshooting in a direct message.

Let us know how this works or if you have any other questions

Demetria, AT&T Community Specialist

Using WiFi?

Thanks. I will check it and see if it works for me.

@DaniellaRyan, you are so welcome!

Yes definitely check it out and let us know how it goes. 

Demetria, AT&T Community Specialist

This response is garbage.  There are definitely issues with AT&T fiber.  I’m having the same issues.  Download speeds are ridiculously slow and constant disconnections.  I’ve counted 15 disconnections today and it’s only 5:30.  I’ll be looking to switch back to Spectrum.  Tried giving ATT another shot after years away from them but reliability and speed continues to disappoint. 

I’m having the same issues. I’ve reset my router multiple times. It works for maybe 10 minutes and then goes out. I’ve got the basic AT&T 300 plan. Im supposed to get 300 up and 300 down. I’ve done multiple speed tests. The highest I’ve got is 41 down and then the test doesn’t even measure the up because it fails every time Hopefully this will be fixed. 

I wouldn't hold our breath, @FRstrella. Whenever I've tried to reach out to AT&T (and I've been a customer for over two decades!) they say the same corporate pablum, recycle modem, move it, etc etc (same as above) - I've already done ALL this trouble-shooting (was an IT person myself) and have continued to have the same issues as OP for the past two weeks now and pay full price for highest speed level Fiber!

I agree with @jgoheen1 and am tired of the runaround and constant intermittent issues. They didn't replace my router/modem when they installed my fiber (said it wasn't necessary (WHAT?!! Had that modem for >10+ yrs, your tech hadn't improved since then? Besides, it's now fiber!!)) & now want to charge me monthly for a newer (not even actually new) modem!

I've had it.

I’ve done everything but move the modem. I literally can’t move the modem because I live in an apartment and the fiber runs into my closet. The only want I can get to my closet is through my bathroom. It also doesn’t help that AT&T has a monopoly on my apartment complex. 

Let's help you get your Internet connection back to normal, jgoheen1.

Based on the information you provided, we'll have to access your account. We'll send you a Direct Message to gather your information and start working on a resolution. Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

Glad to help you improve your Internet speed as well, FEstrella.

We'll send you a Direct Message to gather your information and help you find a resolution. There will be a chat icon in the upper right corner of the Forum page once the message has been sent.

In the meantime, make sure you have everything you need for AT&T Fiber by checking out our article on troubleshooting slow Fiber.

Also, keep in mind that several factors affect your Internet service and influence the speed you may experience on any particular device connected to your network.

Aminah, AT&T Community Specialist