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Koaldon's profile

New Member


2 Messages

Tue, Jun 21, 2022 9:25 PM

Internet support that actually knows internet?

Ive been trying to resolve an issue and the only thing I can get from att is some crappy copy/paste try turning it off and on script. I'm having giant ping spikes to a server 2 hours from me that was working good for a couple days but that's all I've gotten.


Community Support


203.5K Messages

5 months ago

Let's get to the bottom of your ping spikes, @Koaldon!


Have you run a traceroute to the server? If so, please post the results of your test so we can analyze it further. If you need the steps, please let us know whether you have a MAC or Windows device, so we can provide the proper steps.


While you do that, please check out our informative forums article that covers High Latency & Ping. It covers things such as acceptable ping ranges, understanding ping, and many more.


We look forward to hearing from you!


CalebP, AT&T Community Specialist 

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