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TVRenteria's profile

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Wednesday, March 1st, 2023 7:01 AM

Internet Security

How do I disable my Internet Security temporarily?

Accepted Solution

Official Solution


Community Support


215K Messages

3 months ago

We can help with that, @TVRenteria!


Here are the steps you'll need to take in order to disable your Internet Security:

  1. Sign into Smart Home Manager
  2. Click on 'Advanced Settings', which will take you to your Gateway. (If you prefer to do this via web browser, go to instead.)
  3. Click on 'Firewall' 
  4. Go to 'Security Options' (This is where you'll provide the password from the sticker on your Gateway.)
  5. From there, you should see an option to disable the Internet Security.

Let us know if this helps! If not, we'll try something else.


Lacey, AT&T Community Specialist 

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