Internet Security Suite Download Link Not Working

My best guess about what is going on is:

• McAfee decided to change the way the way their software authenticates subscriptions.
• As a result of that, partners that provide McAfee software as a benefit would need to change the way they pass the subscribers to McAfee to obtain the software
• They probably notified AT&T in some way at some point in the past.  It probably went to one of the affected departments, perhaps the small business security department that sells a McAfee subscription.  It apparently did not reach the people who manage (assuming that anyone exists that does) the Residential Internet business.  Or the person there is an id1ot.  Or his boss is an id1ot.  or both.
• McAfee makes the change in their software.  AT&T has made no changes for the Residential Internet business.  [whether any other part of the AT&T business has done anything, I have no real idea, though I would think that McAfee would have been ringing phones in AT&T if no one was doing anything].
• AT&T subscribers downloads stop working because they're going the wrong place.  Support calls are generated.  McAfee's technical support staff is spending lots of time supporting AT&T customers who are not paying McAfee a lot of money for support.
• McAfee cuts off the old partner mechanism that AT&T has been using, redirecting anyone coming in to this "bad link" to their subscription page.  This may have been in the plans all along, or might be a reaction to the flood of calls for manual installation.
• AT&T realizes something is wrong and starts doing something they should have done 6-9 months ago; developing a new authentication mechanism for its Residential Internet subscribers.

And yes, my biggest beef around this whole situation is that AT&T support staff doesn't just acknowledge there is a problem and tell people that they'll have to wait.  My second biggest beef is that they haven't walled off the AT&T pages that send you to McAfee and tell you that there's an issue.  Then we get around to the actual problem.

McAfee changed where the AT&T path takes you about a month ago.

In the months before that, you could download an installer, but you couldn't get it to install.

AT&T & McAfee are "working on it."  ETA unknown.

Thanks

Support (well-meaning, I am sure) have been driving me nuts repeating the same advice that doesn't work. I even had them schedule a technician for what would have been a pointless visit.  (Got a text message saying "Your service appears to be working. Text to cancel."  Yes, because my service wasn't the problem.)

Back when it was a "bad installer" problem, some AT&T reps would get you in contact with a McAfee rep who would (if you let them) access your PC via remote session management to download and install the McAfee product for you.  But you had to get the right AT&T rep, who had to get the right McAfee rep...

I have been having the same issue of the link taking you to the wrong place.  AT&T told me over a month ago it would be fixed in a day or two.  Well it is still not working.  AT&T says it is a McAfee problem, McAfee says it is an AT&T problem.  The last McAfee support tech I talked to says AT&T knows of the problem but is doing nothing about it.  We are screwed because AT&T is a waste f time and money.  I will check back again but I am not convinced it will be taken care of.

As far as I can tell, AT&T hasn't changed anything about how they're passing you to McAfee.

McAfee has changed how they react to the link AT&T is redirecting you to on the McAfee site, so, on the surface, it looks like McAfee has caused this problem.

On the other hand, McAfee may have told AT&T they they needed to make a change to the way they pass the user to the McAfee site and AT&T hasn't done so.

We don't know, and we can't really trust anything either one is telling us.

Thanks for this thread. I will definitely give it a try. LOL!

I don't doubt McAfee changed something. The URL and webpage design from the AT&T page looks like it was last updated in the 90s.

But changing a URL in a link SHOULDN'T BE THAT HARD unless the page it was linking was completely removed.

They are likely putting more effort into corporate finger-pointing than the effort for either to fix it on their side.

And there is no excuse for ATT Tech Support continuing to blindly give out the old broken links and letting people waste time believing it is a browser or cache issue.