Contributor
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2 Messages
INTERNET CONNECTIVITY PROBLEM
I have had ZERO issues with internet for quite some time. BUT, as of about a week ago, it has been a bit of a nightmare. It started dropping and being sporadic.
Since then, 2 techs have been here, got something rewired, got a new modem...STILL HAVING ISSUES.
I have searched online and tried everything to help this. The internet can be accessed from the various devices we have, but it pops in and out. On one particular desktop, I can connect, but the page never loads.
If I use my cell as a mobile hotspot, I have NO issues at all. But at this point I am being told that it is my computer and I will have to pay Blah BLah Blah...Soooo, I need help. We have Uverse Internet, have changed the channel a couple of times on the modem, have changed some other settings, but still not getting what I was getting before when it comes to connection.
I have a 2Wire modem, running Windows 8 on my desktop...
Please point me in the right direction.
Phlegmy420
Teacher
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26 Messages
9 years ago
This applies to anyone who currently has major connectivity problems, latency issues, drops, wacky internet..etc...
I called and they called for 2 months with three techs not finding my horrible issues every since I hooked on to DSL. The end result in fixing it was simply having the technician go to the central office and replace the port that was bad. There is no way for the tech to know if the port is bad or not he simply has to replace it and hope that is what the problem was. So if you are dropping a lot, getting huge lag spikes, and things just not working right, I suggest you save yourself 2 months of heck and simply tell the technician to change to a new port in the central office no matter what. It only takes an hour for him to do. I have not seen this answer or solution posted yet so your welcome 😄
Thanks,
Nathan
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ham3843
Scholar
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421 Messages
9 years ago
@Phlegmy420:
That is a great suggestion, however the problem is getting the tech to actually do the work, at least here, I had a guy that simply did NOT want to do anything at all, I finally got him to replace the f card at the DSLAM because that was closest my line, which was found to be fine.
That didn't seem to really solve the issue, so I asked if they could have the CO place my service on a less congested router, no dice, I asked to speak with tier 3 support and all four tier 1 tech support CSRs said no. What to do?
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Phlegmy420
Teacher
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26 Messages
9 years ago
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Phlegmy420
Teacher
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26 Messages
9 years ago
I've went through about 3 techs, one seemed like he knew what he was doing. I told him it could be a bad port and he simply said be right back, came back an hour later and said he did it and everything worked. Don't go through CSR's....what you do is you call tech support and demand to speak to a DSL specialist or Uverse Specialist and tell them exactly what you told me and you really need your port in the CO changed. That's about all the advice I can give....at some point if you bug them enough they will escalate your case anyways to a tier 3 if you keep having issues. Unfortunatly there is literally no information about this on google which I felt it was very neccessary to recommend this as a possible fix.
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