Monday, February 16th, 2015 7:50 PM
What to do when you are not able to browse online?
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9 years ago
Intermittent / No Surf
Each modem or gateway status light has a specific meaning about your current internet connection. Make sure it is turned ON and that your Power, Broadband, and Service lights on your gateway are green. If your lights are not green, you may have a problem getting a signal.
Try testing with a wired computer to isolate the issue. Below are some articles for common connections issues.
Wired not Working
Troubleshoot your Wired Connections
Wireless not Working
Getting your Wireless Network Name and Password
Troubleshoot your Wi-Fi Connections
Connecting your Devices
7 years ago