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kaylaseeger's profile

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1 Message

Saturday, February 12th, 2022 4:14 AM

I want to watch HBO w/ my provider but it says "too many attempts"

I wanted to watch HBO with my provider AT&T, but I forgot I changed my password. Now I cannot log in on my device anymore for the HBO account because it says "too many failed attempts". Please I just want to watch Euphoria and I already changed the password after it told me "too many failed attempts" I don't know how to long in after already changing the password. It's only on this device I can't long in. I already cleared my search history and restarted my device. I also changed my password twice and it still wont let me log in. How do I recover my ID or let this device have access to my AT&T password...


Community Support


215.2K Messages

1 year ago

Hi, kaylaseeger! We can help you with your HBO Max sign in. 


Thank you for posting with AT&T Community Forums. We understand that you have a device that is unable sign-in to HBO correct? We just want to make sure that we are hearing you correctly.  Let's walk you through some steps for signing in the HBO Max with both the browser and the HBO Max app.


Please follow these simple steps to log into your HBO Max via a web browser:

  1. Go to
  2. Click on Accounts> Sign In
  3. Enter in your username and password
  4. Once signed into your account find the HBO Max tile and click on "Start Streaming."
  5. The HBO Max screen will come up. 
  6. In the right corner of the screen, you will see "Sign-In". Click there
  7. Then you will see "Sign in with Service Provider".
  8. Choose AT&T from the list.
  9. The AT&T sign-in screen should pop back up.
  10. Re-enter your AT&T username and password again and the streaming should start.

Please follow these instructions for the HBO Max app: 

  • Open the HBO Max app.
  • Choose Sign In with Service Provider.
  • Choose AT&T as the provider.
  • Sign-in with your AT&T username and password.
  • The streaming should begin.

If there is anything else that you need, or if you encounter any errors, please let us know and we can correct them. 


Thank your using the AT&T Community Forums. 


Matthew, AT&T Community Specialist




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