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Thursday, June 4th, 2020 5:43 PM

I want to edit my subaccounts, but can't find a list of them

I'm having trouble asccessing my email, which is through I use Thunderbird and POP3 service and it has woorrked for years.

A while back I got a message that my password wasn't working anymore. So, I tried the usual "Reset Password" routine and was issued a new password consisting of six digits and letters. When I tried to use it, I got a message from Yahoo saying that the password was not acceptable because it didn't have 8 characters. I tried adding characters, but of course, that was not correct because it did not martch what I had been given by ATT. So, I'm going around in circles.

I have tried subaccounts and aliases, nop joy. Right now am looking for a listing of all my subaccounts and passwords. I can't find such a list with Bellsouth, ATT, or Yahoo. And I can't get a human on line to help me.

Ca n anyone here guide me through this maze? I have a lot of emails backing up on the server that i can't access.

Community Support


232.2K Messages

4 years ago

Let’s get you into your email @NancyYeager,


Here are a couple steps we recommend you try if experiencing sign in issues:


  • Clear cache and cookies. Sometime old data can cause sign in issues.
  • Update your browser. Some features and settings require the latest version of browser to operate correctly.


Here is a great resource for getting access to your email and also updating  your password.  


Please let us know if that helps.


MikeB, AT&T Community Specialist


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