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Contributor

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1 Message

Tue, Jan 2, 2018 2:20 PM

I can't send emails

Suddenly, while I can receive email messages on my Outlook, I cannot send any messages.  Nothing has been changed in my Outlook settings, everything worked fine until a few days ago.  Error message says the server has timed out waiting for a response from the POP server. my POP server is AT&T through Yahoo. I phoned AT&T and they passed the buck to Microsoft because I can send and receive messages successfully from Yahoo.  How can I fix this?

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Official Solution

Teacher

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6 Messages

5 y مضت

Had the same problem.

 

This procedure should help:

https://www.att.com/support/article/email-support/KM1240308

 

It's really a shame the ATT support folks aren't helping with this issue

(edited)

Contributor

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1 Message

5 y مضت

Thanks for the info. I tried this too but still can not get outlook to send mail.  receive still works fine.  Generated the security key but it's not validating it after I enter it in the account.   Very frustrating!

Teacher

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6 Messages

4 y مضت

I'm convinced that ATT doesn't have a clue what's going on inside their house.  I've been passed around the world since last Thursday regarding my inability to send emails either from Outlook, Phone X, and now their own ATT or Yahoo webpage servers.

Had Microsoft Level 2 conference a call with ATT's pencil-necked geeks, only to get nowhere.  They're the most insolent, arrogant, IGNORANT buffoons I've ever seen.  Rejects from some ITT Technical College who couldn't get a job at McDonald's if they tried.

Higher-Up's in ATT have no clue what's going on.  They should be in the unemployment line!!!!!  This is totally unacceptable.

Teacher

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6 Messages

4 y مضت

RESOLVED!!!!  Without any help from ATT, either.

Went to Yahoo.com's website and tried entering the email address (.......@yahoo.com) that was serviced there for years and was told it wasn't a recognized email address.  I was then told to tie my email address with another email address associated with yahoo.com

I did and was immediately connected and active again.

Once connected, I tried a test email from Yahoo's site and was successful.

I then went to my Outlook 2013 program and entered the incoming/outgoing instructions provided by Yahoo.  The ONLY difference came with the outgoing directions.  There, I had to input: smtp.outbound.att.net, but all ports, etc. was that appearing on Yahoo's instructions.

One other thing, when setting up the new email address, instead of your regular password, use the Secure Key provided by ATT.  Enter that instead, and be sure to check the SPA box.

I haven't tried testing on ATT's webpage, as it appears to be a mirror of Yahoo's and Yahoo's instructions worked.

I've spent over 30 hours the past 5 days trying to get this rectified.  Even paid $29 to Microsoft, which was refunded today, and had their Level 2 service conference calling ATT's Level 2 in an effort to get this resolved.

 

Just read ATT revenue dropped in the latest quarter on subscriber losses......small wonder.

Contributor

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3 Messages

4 y مضت

Did you get your issue resolved and if so, how?  I"m having the same issue now.  I followed the directions, got the security key but can not send emails but I can receive them fine.  

Tutor

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4 Messages

4 y مضت

I am SO aggravated !!  For the past three days I have been unable to send email from my bellsouth.net account.  Someone needs to fix this mess!!  I am a 75 yr old grandma who has NO idea what all these suggestions, which don't seem to work, mean.  Outlook, keys, blah, blah blah.  Just fix the  thing!!

Tutor

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5 Messages

4 y مضت

Did you get it to work?  I am having the same problems with my pacbell.net acct.

Tutor

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5 Messages

4 y مضت

Same with me. Did you get it resolved?  IF so, how???

Tutor

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4 Messages

4 y مضت

No, still screwed up.  I receive email, but still can't send.  Grrrrr  I have no idea what to do about it!

Contributor

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3 Messages

4 y مضت

I was finally able to get through to someone and never added the solution, my bad.  He told me to change the password and it should work.  (Actually someone else I talked to said that moght work but wasn’t sure.)  So, I changed the password and it did work.  Mine is an old sbcglobal.net account so if that had not worked, there wasn’t another solution to try.

Tutor

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4 Messages

4 y مضت

THANK YOU!!!  It worked!!  

Tutor

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4 Messages

4 y مضت

Mine is too an old sbcglobal.net account which is also my business email (I am self employed...if I don't do it, it doesn't get done).  I have gotten only one email to send in the last 24 hours... this is beyond maddening!!!  I am not sure how to change my password and haven't had the time to figure it out today with too much work... thank goodness I have a gmail account that I have been able to copy and paste to today.  Any tips would be appreciated.  

I'm guessing those of us who have had trouble should switch to yahoo? or gmail?

_xyzzy_

Expert

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15K Messages

4 y مضت

Tutor

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4 Messages

4 y مضت

My problem is sending email (I can and am receiving emails)...  so as suggested I attempted an email to myself at my personal acct and after pressing "send", this is the info that pops up on the screen in a box, and email is not sent...same popup for last 24 hours.
 
Unable to send message
To prevent abuse, your message cannot be sent now. If the message contains only a link, please add some text to it. This helps us fight spam. If it still cannot be sent, please modify the message or try again later. Sorry for the inconvenience.
OK

Tutor

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4 Messages

4 y مضت

So now it appears I CAN send emails, however, my email account is very messed up... I was able to change my password, or so I believe... but now ALL of my folders where I store emails relating to bills paid, online orders, customer emails/orders, travel reservations, and other important info are GONE. Only one folder exists and it has one filed email from 2008!  My sent folder now only contains items back to 2013, and my draft folder back to 2007 (I didn't know that even existed)  but yet everything from the past week are gone.  AND, my spam file had 826 items.  Ridiculous!  How do I regain access to those folders and items?

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