Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
Protect yourself online
M

New Member

 • 

2 Messages

Wed, Jan 13, 2021 2:30 PM

I can't log into my email - I'm getting error code 652314

I can't log into my email. Getting error code 652314.  Tried changing the password and still can't gain access to my email.  Was working last night.  Have not had a problem in 10 years of using this email, but suddenly today I can't read my email.  Need a resolution immediately as I have many very important emails stored there and need access.

Also, have tried calling.  Could only get through to a "billing" dept. and they would not help.  Tried the number they supplied for email help and after being on hold for 5 minutes a recording came on and said voice mail was full and then hung up on me.

Accepted Solution

Official Solution

Community Support

 • 

2.7K Messages

2 years ago

We are back up and running! We apologize for the inconvenience. You are now able to login again.

David, AT&T Community Specialist

Accepted Solution

New Member

 • 

2 Messages

2 years ago

I finally got through to a customer service person from Uverse and she was very nice! I was told this is a known problem today and ATT&T is working on the fix.  I was very relieved to find out it was NOT a problem with only my account.  There is an issue at the company level affecting many customers and they are aware of the problem.  I was told to check again tonight and hopefully everything will be up and running again. 

Hope this helps anyone out there having the same problem.

New Member

 • 

2 Messages

2 years ago

I've spent a couple hours trying a variety of things but cannot get it to work and cannot find any "live" help anywhere on your at&t websites.  It appears that I need to generate a 3rd party app password, but when I go to my "Account Security" within my Yahoo Settings, there is nothing there but a statement showing "How you sign in" -- the instructions on your help page says I need to be on that spot to "Generate app password" -- but again, there is no option there to do that.  Please help me figure this out!

Note: This comment was created from a merged conversation originally titled Cannot get my Outlook to recognize my att.net email
ATTHelp

Community Support

 • 

203.5K Messages

We're here to help with your email, @.

 

 

Due to enhanced security of AT&T Mail. You’ll have to use either OAuth or a secure mail key to get your email through an app.

 

Try this and let us know if this helps. 

 

 

Elmi, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

10 Messages

2 years ago

I have 4 "SWBELL.NET" domain'd POP3 email accounts. I've owned these accounts for many years.

Beginning sometime around September/October 2020, two of the accounts began authentication

failures, due to password(the exact text appears below). The 2 remaining accounts continue to work

just fine.  All 4 of these "SWBELL.NET" accounts are *VERY* low volume.

I have deleted/regenerated 1 of the failing accounts just to ensure proper specification(s). But, the

authentication failure continues. I can post the critical specifications(inbound.att.net,995,SSL).

(outbound.att.net,465,SSL). But all 4 SWBELL.NET accounts specify identically(The Mozilla Tbird

queries the ATT email server for these definition settings, automatically).

The email client is Mozilla Thunderbird 78.6.0 32bit(current as of this writing).

The OS is MS/Win10.64(build 19042.685 also current as of this writing).

Is there something with ATT's POP3 authentication server that is/might be causing this?

And, I forget.... Using the correct password(the EXACT password used in the failing POP3 authentication),

I can gain IMAP access all day long. IMAP is how I've been accessing these 2 accounts since the failure

began.

Below, is the POP3 authentication message, copied exactly as issued.

"Sending of password for user [email scrubbed] did not succeed. Mail server inbound.att.net

responded: Server error - Please try again later". And, then answering "OK"/"X" to clear the message.

Note: This comment was created from a merged conversation originally titled "SWBELL.NET" domain'd POP3 accounts stopped authenicating around October 2020

New Member

 • 

10 Messages

Sorry, I made an incorrect statement:

"I can gain IMAP access all day long. IMAP is how I've been accessing these 2 accounts since the failure"

Should have been:

"I can gain webmail access all day long. webmail is how I've been accessing these 2 accounts since the failure. This provided just to prove that the password is correct

for all access attempts".

New Member

 • 

10 Messages

My problem -

"SWBELL.NET" domain'd POP3 accounts stopped authenicating around October 2020

posted 01/11/2021 @ 11:32 AM....

Has been corrected through the application, and usage of a Secure Mail Key.

Thank you,

New Member

 • 

2 Messages

2 years ago

tried logging in to my email   --------@att.net account through currently, was fine earlier in the day. I can log into myatt and reset pw and things review profile etc.. what can I do to get email back?

Note: This comment was created from a merged conversation originally titled no access to currently.com att. net emal, won't allow login.

New Member

 • 

2 Messages

I am having the same problems.  Called and the automated (Edited per community guidelines) hung up on me.  

Morfy

Tutor

 • 

10 Messages

(Edited per community guidelines) AT&T! I can't login into my email account through Currently home page. I need to access my email for my job. Get your act together. May have to quit using AT&T products, since they often don't function properly.  Second time in 3 months I haven't been to access my email account. 

Contributor

 • 

13 Messages

I am having the same problem.

New Member

 • 

8 Messages

2 years ago

I enter the address and password. There is no error message, but the log-in screen comes back up again asking for the address and password. It's an endless loop, no matter which address I enter. Please help.

Note: This comment was created from a merged conversation originally titled Cannot log into any of my at&t email addresses

New Member

 • 

2 Messages

I am having the same issue as Don Martin in that "when I enter the address and password. There is no error message, but the log-in screen comes back up again asking for the address and password. It's an endless loop, no matter which address I enter"---BUT---I am able to access this email account via my phone: but not through my PC---anyone have a suggestion??

Contributor

 • 

13 Messages

I am having the same problem.

New Member

 • 

8 Messages

These are bellsouth.net email addresses.

New Member

 • 

4 Messages

Beginning this morning I am having the same problem.

Contributor

 • 

13 Messages

I have a prodigy.net email address.

New Member

 • 

3 Messages

2 years ago

When I log in to my att email account on my laptop today, it goes in circles from the Login.yahoo.com page, where ATT has you enter your email address, to the signin.att.com page, where you again enter your email address, then also enter your password, back to the Login.yahoo.com page to enter your email address, then to the https://www.att.com/my/#/invalid-login-error where is says: We're Having A Problem Something isn't working right. Give it some time and try again. (Error code:652314)

I am logged on to email on my phone so the server must not be down (and I almost always leave that logged in, so don't say that is interfering with logging in on my laptop).  ATT did this a few months ago, and it took over a week until it finally stopped.  I need my email for important communication.  

Note: This comment was created from a merged conversation originally titled Error: We're Having A Problem Something isn't working right. Give it some time and try again. (Error code:652314)

New Member

 • 

7 Messages

Same here- called ATT Support - keep getting transferred  -  no help at all

New Member

 • 

4 Messages

same here. At least I am getting them on my phone

New Member

 • 

10 Messages

2 years ago

I tried logging on to my ATT Mail account and it diverts me to Yahoo. I tried to re-log in there but it sends me a code to enter. Once I enter that code, it cycles back around to the password entry code page.  At one point I received a error message.

What is going on?

Note: This comment was created from a merged conversation originally titled ATT Mail Diverts Me to Yahoo Mail

New Member

 • 

2 Messages

2 years ago

I am unable to login to Bellsouth.net from web browser.  After providing user/pwd, i get thrown back to a page telling me to select the button to login to the account.  It seems that it interprets that to me logging out of what i just logged into.  I get thrown back to the initial login page to start the endless process again.

Note: This comment was created from a merged conversation originally titled Unable to login to Bellsouth.net from browser

New Member

 • 

4 Messages

Im having the same issue however I cant find anything posted regarding an outage and/or issue.

New Member

 • 

8 Messages

I am having the same problem

New Member

 • 

8 Messages

Looks like its fixed...I am now able to sign in

New Member

 • 

4 Messages

2 years ago

It is January 13th and for the past 10 hours or so, I have been unable to reach any of my AT&T email accounts via webmail (via a web browser). My user name and password are accepted however it reloads the login screen over and over. I checked the outage page and nothing appears down in my area. Is it just me?

Note: This comment was created from a merged conversation originally titled Email Outage? Unable to access AT&T via webmail

New Member

 • 

8 Messages

I'm having the exact same issue

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.