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New Member

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2 Messages

Fri, Jan 14, 2022 6:48 PM

I am unable to generate a secure mail key for my AT&T email (sbcglobal.net)

I discovered this issue while I was trying to connect my AT&T email (with a sbcglobal.net ending) to Outlook 2019. I was reading some help articles that directed me to use a generated secure mail key, however, when I access my Account Security page, the only section I see on that page is "This is how you sign in now" and the option to change my login password. I don't even have the option to enable 2-step verification.

Can someone please explain this me? or let me know how I can get the ability to generate secure mail keys so that I can connect my email to Outlook 2019?

Accepted Solution

Official Solution

JefferMC

ACE - Expert

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29.9K Messages

9 m مضت

The Yahoo! Account Security page is the wrong place to be.  Go to https://att.com, and click on the Account > Profile option there.

ATTHelp

Community Support

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200.3K Messages

9 m مضت

Hey there @jmaje53304, we'd love to help with getting your 2-step verification set up on your account with secure mail key.

 

As @JefferMC stated, you'll need to go to the main AT&T website, login and do the following:

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

We hope these steps help and feel free to reach back out if you have any other questions or concerns!

 

Thanks for connecting with the AT&T Forums Community!

 

Lynn, AT&T Community Specialist

JefferMC

ACE - Expert

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29.9K Messages

9 m مضت

Uh, Lynn:  2-step verification is not directly related to the secure mail key, but thankfully you provided information on the secure mail key, not 2-step verification.

New Member

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2 Messages

9 m مضت

@JefferMC thank you so much for your response and your help. The secure mail key option was there. 

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