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Need to update email settings?
kynnjo's profile

Contributor

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1 Message

Sun, Oct 7, 2018 4:38 PM

How to reset *recovery email*?

This is a question that has been asked many time online, but none of the answers I have seen really address it.

The recovery email address for my grandfather's AT&T account is wrong (and therefore inaccessible and useless to him), but we can't figure out how to reset it.

His profile shows his correct email address, but this is not the address where credential-recovery messages get sent to.

Please tell me how to update a user's recovery email address.

TIA!

 

Accepted Solution

Official Solution

_xyzzy_

Expert

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15K Messages

4年前

Follow these steps:

 

  1. Get into your profile through your myAT&T.
  2. In the Popular Tasks box click Update email & billing address.  That will take you to the Contact info page.
  3. In the Contact info page, click the Email tab if it is not already being displayed.
  4. In the Email tab you will see a section with the title AT&T Access ID email followed by the sentence sentence "You'll use this email to reset your password or recover your Access ID."  That is followed by whatever the current recovery email address is set to.  Click Edit to change the recovery address.

It seems people like to use (one of) their att addresses as a recovery address.  I recommend you don't do that.  Use some other email service address that is not an att address.  Choose any free service if you desire, gmail, hotmail, or any other, or even a pay service (but then if you have a pay service why use att email at all?).  The reason behind this is if you use an att email address which is also the recovery address, have login password problems with it, and want to reset its password (say with Forgot ID/Password) one of the options is to send a temporary password to the recovery email address.  This is impossible to use if the email password you are trying to recover is the recovery email address in the first place!

Tutor

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8 Messages

3年前

Does your grandfather's email have yahoo icon in it? If so nothing will work and very likely that recovery email is someone's email who can reset your grandfather's password and gain access to his personal stuff like my current nightmare.

 

 

Tutor

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8 Messages

3年前

ACE-Expert your solution will only work on the new AT&T email and not on the old AT&T/Yahoo mail. That's how the AT&T customer support are trained to troubleshoot.

 

_xyzzy_

Expert

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15K Messages

3年前

@Bugbites - New or old att/yahoo email has absolutely nothing to do with setting the recovery address in your myAT&T account profile.  It can be any email address you want to put in there and it doesn't even have to be att's.  Mine certainly isn't. 

 

I don't know what made you come to your conclusion and your statement about it only applying to the new email and not the old is either silly thinking or you just typed it wrong.  I'll give you the benefit of the doubt and think you just typed it wrong since the instructions I gave were when there was no such thing as a "new" email!  

Tutor

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8 Messages

3年前

@_xyzzy_

Experience with AT&T technical support is what made me say what I previously stated. You guys can't help those of us with AT&T/Yahoo email and that's what I mean by old/new email account (the bellsouth.net etc.) I spent hours after hours being passed around to different technical support but no one can remove the recovery email put in by the hacker and it has cost me a lot of money and threat to my security. For bellsouth email you go to https://login.yahoo.com/account/preferences to get to the account security settings only to find that it's grayed out and can't be modified. Where as your instructions uses https://www.att.com/ and that doesn't get us out of the predicament we're in.

Tutor

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8 Messages

3年前

@_xyzzy_

And in addition to my above comment. I  also reached out to Yahoo support but I was told that due to the YAHOO agreement with AT&T they can't help me. Thanks to AT&T and YAHOO

_xyzzy_

Expert

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15K Messages

3年前

You guys can't help those of us with AT&T/Yahoo email and that's what I mean by old/new email account (the bellsouth.net etc.)

Sorry you never said "old/new email account".  You said exactly "new AT&T email and not on the old AT&T/Yahoo mail".  Not one did you mention "account".  Maybe your timing is poor because just last week a new att/yahoo webmail was released which has been referred to as the "new email". as opposed to the previous webmail which I would call, by implication, the "old email".  And that's the context I assumed and in which I phrased my reply.   Had you included the the word "account" then I might have interpreted it as legacy account (e.g. sbcglobal.net, pacbell.net, bellsouth.net, etc., i.e., any att domain other than att.net) or not a legacy account.

 

And yes, the legacy accounts are at's and you are never going to get any help from yahoo on them.

 

For att/yahoo email problems you ask att support, but you need to call the proper support.  IMO calling the normal att tech support for email problems is just a waste of time since they don't know anything.  You would be better to post to these forums where someone could make suggestions whose been down similar paths before or recommend the proper att group to call for email problems like the Digital Assistance Center (877-273-2728) for example.

 

You guys can't help those of us...

Maybe you should learn some of the basics terms of this forum you use before you start slinging around the term "you guys".  Had you read some of the Community How-To section of this forum, specifically about ranks and ACEs you would have known that an ACE is just another rank given to users who post to these forums, not att employees.  So I have absolutely no connection with att other than being a garden verity paying customer.

Contributor

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2 Messages

2年前

Hello, Same problem. legacy sbcglobal account. Can not find anywhere to change recovery email. and the account was hacked and the hacker put his email in and i can not remove it. Any ideas?

New Member

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2 Messages

2年前

How to re-set recovery email

New Member

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2 Messages

2年前

I just spent two hours going in circles.  You tell me to NOT use my att.net email but Yahoo refers me back to att.  Here is the problem.  I need to re-set RECOVERY password.  It is a bogus password and is being sent to my contacts

ATTHelp

Community Support

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189.5K Messages

2年前

Let’s see what we can do to help, @zandah

 

Just to be sure, are you needing to change the recovery email to receive temporary passwords for an ATT email address? If so, here are the steps:

  1. Log in to myATT with the email address and password
  2. Click the drop-down arrow at the top right, choose Manage Profile
  3. Click Contact Info
  4. Click Email tab > Edit under the AT&T Access ID Email
  5. Enter your new recovery email and click Save

You should get a confirmation email to the new address within a couple minutes.

 

As far as not using another ATT email, as long as it is a different email, you can use it as a recovery email.

 

While you are in the account, we also recommend updating the security questions and adding a mobile number as alternatives to resetting an email password, just in case. To update or add a mobile number to an email account, here are the steps:

  1. Log in to myATT with the email address and password
  2. Click the drop-down arrow at the top right, choose Manage Profile
  3. Click Sign-in info
  4. Under My linked accounts > Manage email
  5. Edit User Information
  6. Add or update the wireless number

We hope this information is helpful. Let us know if you need anything else.

 

Meaghan, AT&T Community Specialist

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