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Herbsters-PA's profile



2 Messages

Wed, Jun 12, 2019 4:00 PM


How to reset passwords on sub-accounts?

I can log in from my primary *@sbcglobal.net account.  I would like to reset the PW (which I have lost) on my secondary account.  Do I have to contact customer support?



Community Support


200.4K Messages

3 y مضت

Hello @Herbsters-PA,

We understand you're trying to change email password. Don't worry we can help. Please take a look at this article that will help with managing your sub-accounts.

Please let us know if that helps.

Charles, AT&T Community Specialist


ACE - Expert


59.9K Messages

3 y مضت

You can not reset the password of a sub account from the main account. In the past you could, not sure when it changed but not anymore. To reset the sub account password, click the forgot password link on the login page. Hopefully, you remember your authentication questions.

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