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fitzuser's profile

Contributor

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2 Messages

Sat, Sep 20, 2014 1:17 AM

How do I tell if an email from ATT&T is legitimate?

I have received an email from ATT&T Online that says I MUST upgrade my email or I will be suspended.  I don't want to click the link without verifying this is an email from ATT&T.   I can't get a person on the phone.  How do I tell?

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ufo_t2

Former Employee

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33 Messages

8 y ago

It is not likely that you would receive an email from AT&T saying that you MUST upgrade your email or get suspended.

 

With that said, the Yahoo! Email system did undergo some recent updates/upgrades, but you wouldn't be receiving an email about this. It would simply pop up the next time you logged in.

 

If you believe this is a possible phishing attempt, please forward the email to abuse@att.net

 

An easy way to tell is if the link is anything other than https://www.att.com/[more stuff]. If it is not a att.com site (ie att660.com, att550.com, etc) it is NOT a legitimate AT&T email.

 

Also look through the email itself for simple spelling mistakes. AT&T makes a significant effort to ensure all communications to our customers are professional and acceptable.

Contributor

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1 Message

8 y ago

I also received an email about an upgrade. Good question - Is this legitimate?

Contributor

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2 Messages

8 y ago

Need answer.  Does anyone know?

 

mibrnsurg

Expert

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20.4K Messages

8 y ago


@fitzuser wrote:

I have received an email from ATT&T Online that says I MUST upgrade my email or I will be suspended.  I don't want to click the link without verifying this is an email from ATT&T.   I can't get a person on the phone.  How do I tell?


Use info here to see if it's real:

 

http://emailaddressmanager.com/tips/header.html

 

http://emailaddressmanager.com/tips/spam-header.html 😉

 

Chris
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Contributor

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13 Messages

8 y ago

Look at message header. Right-click on email in your in-box, select View Full Header.

 

My email, just like what you described, shows Reply-To: sis_irish@yahoo.com near the top, and Return-Path: canada_funds@yahoo.com near the bottom.

 

Copy the full header, then forward it to abuse@att.net, after you paste the full header in the body of your email to att.net.

Contributor

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3 Messages

8 y ago

Good question. I also want to know.

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