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Related help: Unlock an email account



dstone1029's profile

New Member

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3 Messages

Mon, Jun 27, 2022 12:57 AM

How do I get back into an sbcglobal account that has been locked

My girlfriend's Sbcglobal.net email account was locked due to too many failed logins. There seems to be precious little available here that solves the problem It keeps saying to change the password but she can't log in to do it. Or it cannot find her UserID as it never recognizes her email. There seems to be no phone number available to help resolve, only useless non functional advice on the ATT website.
ATTHelp

Community Support

 • 

195.8K Messages

2分前

We can help your girlfriend get back into her email, dstone1029.

 

Meet us in a Direct Message, so we can assist you. Look for the chat icon next to the bell icon in the upper right corner of the Forums.

 

Talk to you soon.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

2分前

Where is the bell?  I don't see anything like it anywhere on this page.

New Member

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3 Messages

2分前

Okay so I logged in and got something that told her to call a number that told her to call another number that mentioned nothing about email.  It promised to call back in maybe 15 minutes.  So far ATT help has been totally unhelpful.

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