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un1teee's profile

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Saturday, February 19th, 2022 6:01 AM

How do i create a secure mail key for an email address

I've read the directions about creating a secure mail key in my profile for any email addresses listed. When I check my profile, the only email address that shows up is an email address. The email address isn't listed in my profile (though it is verified in my account).

How do I set up a secure mail key in this case? Thanks.

Accepted Solution

Official Solution

Community Support


231.4K Messages

2 years ago

Hi there, un1teee! We can help you with your Secure Mail Key for an older email address.


Since you have already read over the instructions for the Secure Mail Key, we will go ahead and skip that part. 


For older email addresses, that are not listed on your profile, you will need to sign in to each one individually. 


Just repeat the steps that you have done for the email address and you will be golden. If you need the steps for the Secure Mail Key, they will be listed below. 

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

If there is anything else that we can do for you, please let us know. 


Thank you for using the AT&T Community Forums.


Matthew, AT&T Community Specialist



ACE - Expert


35.1K Messages

2 years ago

You must log in to the AT&T portal using your sbcglobal e-mail address and password as if it were your account identifier.

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