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AT&T related help: Change your Wi-Fi info



Ploussard 's profile

New Member

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1 Message

Wed, Sep 21, 2022 8:18 PM

How do I change my Wi-Fi password?

I've tried several times unsuccessfully to change my Wi-Fi password. The old password seems to be hardwired into the gateway and our devices. Has anyone seen this? Can anyone in the community help?

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.5K Messages

2 months ago

Good morning, @jnoel1950. That is a great question about changing your Wi-Fi next work name and password. We would love to answer that. 

 

You can change your Wi-Fi network information by using the Smart Home Manager. Please use these steps: 

  1. Sign in to Smart Home Manager.
  2. Scroll to the My Wi-Fi card and choose Change next to the name or password.
  3. Select X to clear existing info, then enter a new name or password.
  4. Select Save.
  5. Reconnect your devices with the updated network info.

You can find the steps above and more information by using our Change Your Wi-Fi Network Information support article. 

 

If there is anything else that you need, please reach out us again. 

 

Thank you for contacting AT&T Community Forums. 

 

Matthew, AT&T Community Specialist

 

Constructive

Employee

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29.9K Messages

2 months ago

are you scrolling to the bottom and clicking save after changing the password? save button is like 2 pages down

jnoel1950

New Member

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6 Messages

2 months ago

I have the same question.  How do I change my AT&T Wi-Fi name and password?
Can this be done in the SmartHome app or in the online SmartHome manager?  I have a BGW320 router.
Thanks.

jnoel1950

New Member

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6 Messages

2 months ago

This was very helpful - and an easy process.  Thanks very much.

ATTHelp

Community Support

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203.5K Messages

2 months ago

Thank you for letting us know that helped, @jnoel1950!

 

Don't hesitate to reach back out if you ever need our assistance again. 

 

Thank you for visiting the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

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