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BrooksJ_76's profile

Tutor

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9 Messages

Tuesday, November 1st, 2022 9:14 PM

Help installing internet security suite

I am trying to install the AT&T internet security suite powered by McAfee. The instructions say to uninstall any previous software on my computer first, and there is a link for it. (pre-install clean up). Well, I clicked on that link and the page never loads. It's just a blank page. My computer is running windows 11 and I am using Microsoft edge browser.  Also, could you provide the correct download link for the internet suite? That would be awesome.         

                                                                                                                                                                                                                                                                                                    
















Accepted Solution

Official Solution

ATTHelp

Community Support

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207.7K Messages

3 months ago

Hey there @BrooksJ_76. We'd be happy to help you with downloading the internet security service on your computer.

 

To get started, we'd recommend clearing your cache and cookies from the device you're using. There could be saved data that is causing the security service to not load on your computer.

 

Then we'd suggest checking out our information with have on installing AT&T AntiVirus Plus to your computer. There you'll be able to see the requirements you need to download the service, and steps to download the service correctly. You can also try to use a different browser to see if the page will load.

 

Please let us know if this helps.

 

Robert, AT&T Community Specialist

tonydi

ACE - Guru

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9.6K Messages

3 months ago

If you still can't get the link to work, here's a direct link to the McAfee Removal tool.

https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe

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