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New Member

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2 Messages

Wednesday, March 25th, 2020 6:26 PM

help for a hacked account

My ATT Yahoo account has to have been hacked as it would not allow me to log into the account on my computer online, but was available to me on my other devices. I tried to change my password on att.com, but once I did that and tried to use the new password, it would automatically send me back to att.com to reset the password. It did this about 5 times, now won't allow me into the account at all on any device. Because of the COVID-19 I cannot get anyone on the phone to help me with this and my email has been totally hijacked. Can someone help me with information about how to get it back.

Former Employee

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32.9K Messages

4 years ago

you need to reach out to yahoo

New Member

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2 Messages

@Constructive I reached out to Yahoo and they told me that I have to contact AT&T due to their contractual agreement with AT&T. I can only asssume at this point there is no hope. I will have to go to every financial account I have and try to change my account to another email address. I don't know what to do about the AT&T account since my internet and home phone are also attached to that email account.

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