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rhianac's profile

Contributor

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1 Message

Wed, Sep 13, 2017 9:37 PM

Getting Passed the Unmerge Page

I have deleted my account per the unmerge instructions on the my AT&T website.  But when I go to log into Yahoo it brings me to an unmerge page.  I click on the unmerge button but it times out without finalizing the unmerge.  I spent most of the day talking to very unhelpful AT&T customer service people to be told they don't know how to fix it.  Please let me know who does not and how I can fix this problem so I can access my email again.

ATTHelp

Community Support

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192K Messages

5 y ago

Hello @rhiana!

 

I hope you are having a great week so far! The unmerge page timing out is concerning. I will gladly help with this today!

 

Please send me a private message to @ATTCares with your name, email address, and contact number.

 

I look forward to your response! Thank you and have a wonderful week!

 

Daniel, AT&T Community Specialist

 

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