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1 Message

Wednesday, September 13th, 2017 9:37 PM

Getting Passed the Unmerge Page

I have deleted my account per the unmerge instructions on the my AT&T website.  But when I go to log into Yahoo it brings me to an unmerge page.  I click on the unmerge button but it times out without finalizing the unmerge.  I spent most of the day talking to very unhelpful AT&T customer service people to be told they don't know how to fix it.  Please let me know who does not and how I can fix this problem so I can access my email again.

Community Support


229.9K Messages

6 years ago

Hello @rhiana!


I hope you are having a great week so far! The unmerge page timing out is concerning. I will gladly help with this today!


Please send me a private message to @ATTCares with your name, email address, and contact number.


I look forward to your response! Thank you and have a wonderful week!


Daniel, AT&T Community Specialist


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