Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Protect yourself online
firesteed's profile

Contributor

 • 

5 Messages

Thursday, June 4th, 2020 1:16 AM

Emails on hold as Mail Version out of Date- Is this REAL or a SCAM email?

I keep getting an email stating the below message. I have been sending it to Abuse@att.net Of course, you never hear back from them whether a message is valid or is actually a scam. The email says it came from [email scrubbed] My guess is that this is not a legitimate email, but sure would be nice if ATT and Yahoo had better support!

Hi Valued User,

You have 5 in coming emails on hold because your A T&T mail version is currently outdated and has expired.

According to provision of Term and conditions, AT&T may at anytime terminate it's service for accounts.

Please click ENTER HERE To re-validate your mailbox.

Note: Failure to comply within 48 hrs might lead to permanent deactivation.

Thanks for choosing us,

AT&T

ATTHelp

Community Support

 • 

207.9K Messages

3 years ago

Hey @firesteed We can give some insight on those emails,

 

The "AT&T Mail Version is out of Date and has Expired" email message, which claims recipients' AT&T Mail version is outdated and has expired, is a phishing scam being used to target AT&T customers.  I would advise you not to use that link/email.  If you have any concerns regarding your account you can contact AT&T at our website.

 

This link will provide you with more information on phishing

 

This should help, Let us know if you need any further assistance.

 

GeorgeM AT&T Community Specialist

Contributor

 • 

5 Messages

Thank you for your response. It would be great if AT&T would actuall respond when send a suspected spamming or phishing message, and let you know that for sure it is. After I posted this yesterday, I actually received a direct email from the name that I posted, very strange! Thank you so much for confirming my suspicions.

ATTHelp

Community Support

 • 

207.9K Messages

@firesteed.

 

Glad to hear you got a response! Generally our abuse team is dealing with high volume so it takes time to get a response from them. It's also best to only send a single email to them at a time, since sending more could potentially get you flagged as spam.

 

If you have anymore questions or concerns, feel free to reach back out. Thanks for choosing AT&T!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.