vani.g's profile



2 Messages

Mon, Nov 5, 2018 4:25 PM


Hello, is there a way to reset my password without answering the security questions? I am unable to answer them correctly..




15K Messages


If you can't answer your security questions then with Forgot ID/Password you still get the choices from there of having a temporary password sent to your recovery email address or by snail mail to your billing address.  If you made the mistake of defining your recovery email address as the email address you are trying to recover or you no longer are a paying customer so there is no billing address on record (or you moved and it's invalid) for snail mail then try calling the Digital Assistance Center (877-273-2728).


Community Support


194.8K Messages


Hi @vani.g


If you're unable to correctly answer the security questions, try contacting our Digital Assistance Center at 877-273-2728 for assistance.


Thank you for reaching out!


Aminah, AT&T Community Specialist

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