
Tutor
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4 Messages
Email Password Change incomplete
Hi
My email service is att.net via yahoo, since when I had a landline. The password change process routes to sites that start with uverse3. I changed my password -- apparently -- and when I login to att.net site via a browser I MUST use the new password (that is good). However when I get email from iphone or mac mail app I must use the old password to make it work, the new password does not work. The old password should not work but it does.
I worked with 10 AT&T agents all of whom seemed to be oursourced to other companies...from ConnecTec to AT&T customer service suppliers. None had any jurisdiction to even take ownership of the trouble. A very nice agent was told by her manager not to continue providing warm transfers as it was messing up their metrics. The problem remains and is a security risk in that I am unable to make the old password stop working.
How can this issue be fixed.
ATTHelp
Community Support
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221.2K Messages
7 years ago
Hi @Emailuser999.
We can look in this and will be sending you a message. Click here to reply back and let us know via this thread one you have replied to the PM.
-ATTU-verseCare
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Emailuser999
Tutor
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4 Messages
7 years ago
You have my private message reply now, thank you . The problem continues for 6 days now.
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Emailuser999
Tutor
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4 Messages
7 years ago
My issue has not been resolved.
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ATTU-verseCare
Community Support
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6.7K Messages
7 years ago
Hi,
Please uninstall and reinstall your iOS apps/Mac Mail the complete setup with new password information. Also, be sure to clear cache & cookies for your web browsers that you use on your devices.
-ATTU-verseCare
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Emailuser999
Tutor
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4 Messages
7 years ago
Please provide a real solution.
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