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Emailuser999's profile

Tutor

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4 Messages

Tuesday, December 6th, 2016 10:30 PM

Email Password Change incomplete

Hi 

My email service is att.net via yahoo, since when I had a landline. The password change process routes to sites that start with uverse3. I changed my password -- apparently -- and when I login to att.net site via a browser I MUST use the new password (that is good). However when I get email from iphone or mac mail app I must use the old password to make it work, the new password does not work. The old password should not work but it does. 

 

I worked with 10 AT&T agents all of whom seemed to be oursourced to other companies...from ConnecTec to AT&T customer service suppliers. None had any jurisdiction to even take ownership of the trouble. A very nice agent was told by her manager not to continue providing warm transfers as it was messing up their metrics. The problem remains and is a security risk in that I am unable to make the old password stop working. 

 

How can this issue be fixed.

 

Community Support

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232.9K Messages

8 years ago

Hi @Emailuser999.

 

We can look in this and will be sending you a message. Click here to reply back and let us know via this thread one you have replied to the PM.

 

-ATTU-verseCare

Tutor

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4 Messages

8 years ago

You have my private message reply now, thank you . The problem continues for 6 days now.

Tutor

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4 Messages

8 years ago

My issue has not been resolved.

Community Support

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6.7K Messages

8 years ago

Hi,

 

Please uninstall and reinstall your iOS apps/Mac Mail the complete setup with new password information. Also, be sure to clear cache & cookies for your web browsers that you use on your devices.

 

-ATTU-verseCare

Tutor

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4 Messages

8 years ago

As I notified you privately, that does not resolve the issue of (hackers) devices I do not control able access the account. They can still receive new email and send mail, and I will not reload on my devices until you show me a hacker that had the old password is locked out. As I was notified by identity monitoring of a possible breach it is really disturbing that you have left the old password working!

Please provide a real solution.
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