AT&T Community Forums

Email not working in Apple Mail

For many years, up until about 2 weeks ago, I used Apple Mail on my iphone and my Macbook Pro to access my yahoo.com email address. For some reason it started rejecting my login about 2 weeks ago. It give me the message

"Your account has been locked from too many failed logins. Please contact AT&T Operator".

I contacted an operator, and basically all they could do was help me reset my password.

I can access my email using a web browser at either att.net or yahoo.com...both sites recognize my login and password. But, when I use Apple Mail, I still get the same message saying my account has been locked (which it hasn't).

Any ideas?

Responses

ATTHelp

Community Support

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231.5K Messages

4 years ago

Hey, @kwag. We'd be happy to help you get into your email using Apple Mail.

What is the domain (@att.net, etc.) of your email address? If it's one of ours, we'd recommend running through the Email Setup & Repair section of the Troubleshoot & Resolve Tool. This should help make sure it's up to date, and ready to work with Apple Mail. You could also check out our article on Email Troubleshooting for a list of potential solutions.

Let us know if this helps!

Ramses, AT&T Community Specialist

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kwag

New Member

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2 Messages

Thank you for the response. The email domain is actually sbcglobal.net....which was before att.net and yahoo.net. But, it is one of yours, as a result of mergers, acquisitions, etc.

I did try the resolutions suggested by the links you sent, but they were not successful.

I can still access mail using a web browser only...Apple Mail, or even the Yahoo App on my iphone do not work.

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4 years ago

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