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als11hagen's profile

New Member

 • 

2 Messages

Tuesday, April 19th, 2022 10:24 PM

Email login page won't load properly so I cannot sign into my email

I've had att.net free email for years. I can access my account on my phone just fine, through my mail app. However, I haven't been able to access my mail for days on my desktop. When I go to sign into att.net mail, my husband's login displays first. So I scroll down to my email address/login. I put in my password. Then the screen reverts to him email address and I get the following error message:

"Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.
CARE CODE: 205.2 [LU003]"
I feel like this error is with att.net! Can anyone help?

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

207.6K Messages

10 months ago

We can help you sign in to your email on your desktop, als11hagen.

 

A common way to fix this care code is to reset the password using the Forgot password option. Here are the steps:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

We also recommend troubleshooting your webmail client using the steps from our Login and Email Solutions guide:

  • Clear your cache and cookies - the most common fix.

  • Update your browser - many features are only compatible with the latest browser and we recommend updating it.

  • Test signing in to your webmail using another browser.

  • Disable browser tools or add-ons - this varies by device and browser.

  • Disable your firewall - this varies by device and browser.

  • Rebuild your mailbox profile - in some instances, rebuilding the profile fixes some issues. You may lose email doing this.

Let us know if this helped you sign in on your desktop, or if you need further assistance.

 

Aminah, AT&T Community Specialist

New Member

 • 

2 Messages

10 months ago

Thank you so much! This solution worked well!

ATTHelp

Community Support

 • 

207.6K Messages

10 months ago

Thank you for the update, als11hagen.

 

We are happy our solution worked for you! 

 

If you have any other questions or concerns in the future, feel free to reach back out. Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

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