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pkteach's profile



1 Message

Wed, Dec 5, 2018 3:52 AM

Email locked

I have an old email address that I was using for EVERYTHING!  It all of a sudden locked me out last week and will not let me back in.  It tells me to change the password, but the recovery email with the account is no longer in use (it was an old school account).  I no longer use att for my internet services so they aren't providing a lot of help.  I just need into the email account long enough to change things over to a new address.  Can some one PLEASE PLEASE PLEASE help me out?  Calling has been worthless, as Dave told me there was absolutely nothing he could do for me.  I'm dying here.  Please someone help...



Accepted Solution

Official Solution


Community Support


203.9K Messages

4 years ago

Hi @pkteach!

We'd love to help you here! We suggest that you try our Postmaster website to get help with getting back into your email. Hope this helps!

Yetty, AT&T Community Specialist

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