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MTRakker's profile

Contributor

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2 Messages

Mon, Dec 10, 2018 2:01 AM

Email Hijacked

I stopped receiving emails on my cellphone.   I tried to log in to my @att.net account, which failed.   When trying to reset my password, I found that the security questions and recovery email address were not mine.   It appears my account was stolen/hijacked.  Without access to that account, do I have any options to recover my email address?   Any advice is greatly appreciated.

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.5K Messages

4 years ago

Hello @MTRakker,

 

If the email address was associated with AT&T services you should still be able to sign into your online myAT&T account. To learn more about signing in check out this Recover Your AT&T Access ID support article. Let us know if this helps!

 

James C., AT&T Community Specialist

ATTHelp

Community Support

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203.5K Messages

4 years ago

Hi @MTRakker!

We understand the need to make use your email and protect it. To get started, please view this article to learn more about what you can do to Recover your Hacked Email account and prevent future attacks.


We also suggest that your Reset your email Password using myAT&T.


Let us know if this helps!

 

Yetty, AT&T Community Specialist

Contributor

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2 Messages

4 years ago

The problem is that the “bad guy” changed the recovery email address and the security questions, so I can’t log in to change the password.  I’ve had the email for a very long time, and don’t believe I am paying for any ATT service currently, so I don’t know if I have myATT.

Observer

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2 Messages

I have the exact same problem and have spent many hours on AT&T sites including myATT and Countless hours with phone support. I usually get 2-3 layers in over a few hours and then magically the connection is lost and they never call back. AT&T support is horrendous when you actually have criminal activity.

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