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TuFFdog78's profile

Contributor

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2 Messages

Tue, Aug 20, 2019 4:25 PM

email address vanished

I had an Email address for many years: Upon accepting ATT high speed internet, the address vanished, along with my contacts and saved Emails. Email addressed to that individual comes back undeliverable.

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.7K Messages

3 years ago

Hey, @TuFFdog78!

 

Thanks for reaching out! We'd be glad to help you get your email back.

Have you tried Clearing you cache, cookies, and browser history, and using different browsers? You may also need to update your browser

We'd recommend reading up on Email Troubleshooting for all the information you'll need.

Let us know if this helps!

 

Ramses, AT&T Community Specialist

Contributor

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2 Messages

3 years ago

Did I not mention that the address no longer exists? My first experience AFTER the upgrade? From DSL to fiber was when I got a large NOT FOUND ON ACCELERATOR. No hardware or software was changed. Access from several computers (fully updated) elicited the same response.
ATTHelp

Community Support

 • 

203.7K Messages

3 years ago

Since this is account specific, we'll have to continue this conversation in a Private Message (PM).

 

Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.

 

We look forward to assisting further!

 

Ramses, AT&T Community Specialist

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